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Policy

  • Sessions shall be booked on a first come, first served basis.

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  • Each individual counselling session shall be 50 minutes in duration.

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  • On completing the booking, you will receive a confirmation email with a Google Meet link. You can also add the session time to your preferred calendar.

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  • Please find a safe, quiet, and private place where you feel comfortable talking, with minimal distractions for both you and your therapist.

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  • Please join the session a few minutes early to check your internet connection, microphone, and camera.

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  • If you are running late, please inform the therapist over email as soon as possible. If the therapist is not informed, after the first 15 minutes of the scheduled session time, your absence will be considered a no-show and the session will be forfeited. No refunds or rescheduling will be provided. However, if you inform the therapist and join late, the session will still end at the scheduled time.

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  • Any changes to a scheduled session must be made at least 36 hours in advance. Changes requested within 36 hours of the scheduled session are not permissible. Repeated cancellations within this period will make you eligible for only a 30% refund of the total session fee. This policy also applies to rescheduled sessions.

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  • The therapist may cancel or reschedule a session at any time. You may choose to either receive a full refund or reschedule the session to another mutually agreed-upon time. If the therapist reschedules the session within 36 hours of the scheduled time, you will also receive an additional 30% refund. The 36-hour cancellation and rescheduling policy will continue to apply to the rescheduled session.

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  • You are responsible for remembering your session timings, setting reminders or alarms, and attending your sessions on time.

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  • The therapist will communicate only with you regarding your therapy. The therapist will not communicate with family members, partners, friends, employers, or anyone else on your behalf unless this has been discussed with and agreed upon by you beforehand.

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  • Discounted session packages are available, if that interests you. Their terms & conditions shall be sent you one request.

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  • Session fees may be negotiated at the therapist's discretion.

Reaching out for support can feel unfamiliar, vulnerable, or even intimidating, and that’s okay. You don’t need to have everything figured out before starting therapy. Sometimes, simply deciding you no longer want to carry it all alone is enough.

 

Please fill out the form below, and we’ll get back to you within 24 hours.

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Reach Out

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